ESCAPE

FREQUENTLY ASKED QUESTIONS

Question :Do we get picked up from our Hotel ?

Answer :Yes, you will be picked up from your Hotel where ever you stay.

Question :What are the exact Pick Up Times?

Answer: Pick Up Times various depending where your Hotel is. Prior to your excursion booking we can let you know what Time you will be picked up .

Question :Are drinks included on excursions where meals are included.

Answer :No, drinks are not included.

Question :Can I take the pushchair with me ?

Answer:Yes , there is allways space on board or Bus, you must let us know before you book.

Question :We are large group, can we arrange private tour ?

Answer:Yes

Question :What currency can i pay with ?

Answer:You can pay with Sterling , Euro , Dolar ,Turkish Lira

Question :Do I have to pay for booking ?

Answer:Yes, a deposit is required for booking. Rest can be paid on the day.

Question :Can I pay with debit or credit card?

Answer:Yes , you can

Question :Once I book online and paid via paypal, what happens next ?

Answer:You will receive a detailed confirmation email stating what you have booked,dates etc. and includes the pick up time for the excursions.

Question :Which excursions are suitable for small children under 5 ?

Answer:Daily Island Boat Trip is suitable provided child likes water

Question :Which Local Travel Agency I'll will be going on tours with ?

Answer :thisisturkey.net is working with 5 Local Travel Agent, all of them are well known and armed with all legal requirements , excellent staff and over 30 years of experience. Waterfall Travel, Mares Hector Tour, Panda Tour, PasaBoat. TakeOff Travel

Question : How do I book excursions ?

Answer: Please feel free to contact us

Question :I have a query regarding excursions you provide , can you answer ?

Answer : By all means , do not hesitate to contact.

Refund Policy :

Due to limited space, most of the time we have to refuse to provide service to some customers, if you decide to cancel prior to short notice this will result a loss in the business, this is why we have set up a guide line to our refund policy:

You will be unable to obtain a refund or amend a hotel booking three days before your stay, or anytime thereafter.

You will be unable to obtain a refund a trip booking theree days before of tripday, or anytime thereafter.

You will be unable to obtain a refund for a transfer three days before your transfer, or anytime thereafter.

Where it is possible to cancel a booking and obtain a refund, you will be charged a cancellation fee of £15.

Where any amendment to a booking reduces the total number of rooms or nights required, you will be charged a cancellation fee of £15 per room, per night.

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